Geval6
Top Technology Expertise,
Delivered
Geval 6 provides No Jobs
We only provide Careers
When somebody joins us, we believe the relationship is for life. Hence, We do not have jobs, we only offer careers. The work environment is informal providing work-life balance as well as enough challenges in your chosen area to shine.
Career Openings @Geval 6
Solution Consultant - Contact Centre
| Location | Visa | Positions | Status |
|---|---|---|---|
| Pune | India | 1 | Open |
Essential Qualification and Work Experience:
1. Graduate
2. Experience in Contact Center Domain for US, UK orAustralia geographies
3. Overall 10-12 years+ of work experience in mix ofInternational BPO and / or consulting environment
4. At least 6-8 core years in Contact Center domain.
5. Excellent Written, Oral and analytical skills coupledwith excellent Presentation creation skills.
6. Good MS Word, Excel, MS Visio, Powerpoint experience
Essential duties and responsibilities include the following(other duties may be assigned)
1. The individual should have strong Domain knowledge in theContact Center Industry (Inbound/Outbound + Chat + email + Messaging)
2. Assess client needs: Conduct in-depth assessments ofclients’ contact center operations to identify pain points, challenges, andopportunities for improvement.
3. Solution design: Develop comprehensive contact centersolutions tailored to each client’s unique requirements, considering factorssuch as technology, processes, and customer experience.
4. Technology evaluation: Stay up-to-date with the latestcontact center technologies and evaluate their suitability for clients’ needs,recommending appropriate solutions.
5. Project management: Lead and oversee the implementationof contact center solutions, ensuring projects are delivered on time and withinbudget.
6. Client communication: Serve as the primary point ofcontact for clients, maintaining clear and consistent communication throughoutthe engagement.
7. Performance monitoring: Implement monitoring andreporting mechanisms to track the performance of contact center solutions andmake data-driven recommendations for improvements.
8. Troubleshooting: Identify and resolve technical issuesand challenges that may arise during the implementation and operation ofcontact center solutions.
9. Best practices: Stay current with industry best practicesand emerging trends in contact center technology and customer service.
10. Documentation and reporting: Maintain detaileddocumentation of project activities, deliverables, and outcomes, and provideregular reports to clients and management
Kindly share your updated cv to revathy@geval6.com/ jan@geval6.com